PART C
Procurement and Contract of IS&T Services and Products

Section C1
Outsourcing Information Technology and Services

C.1.1. Definition and Types
C.1.2. Reasons for Outsourcing
C.1.3. Success Factors in Outsourcing
C.1.4. Why Outsourcing Contracts May Fail
C.1.5. How to Avoid Outsourcing Problems

Section C2
Request for Proposals and Contracting IS&T Service Providers

C.2.1. Preliminary Tasks

C.2.2. Outlining a Request for Proposals

C.2.3. Evaluation Process

     C.2.3.1. Evaluation of Proposals

     C.2.3.2. Service Provider Evaluation and Selection

C.2.4. Contracting Service Providers

     C.2.4.1. The Negotiation Process

     C.2.4.2. Contract Negotiations

     C.2.4.3. Components of an Information System Contract

     C.2.4.4. Checklist of Essential Contract Provisions